What is a cloud contact center?

A cloud contact center is a customer service platform that operates entirely in the cloud, allowing businesses to manage customer interactions through various channels such as phone, email, chat, social media, and messaging apps.

How much does a cloud contact center costs?

The cost of a cloud contact center can vary depending on several factors, including the size of the business, the number of agents needed, the features required, and the level of customization. The cost can range from $20 to $100+ per month.

AI-enabled Contact Center CX Software

#1 Cloud-based Contact Center Solution For Business

Launch your call center on the cloud using our WebRTC and VoIP-enabled cloud contact center solutions. Automate sales and support operations, get unlimited calls, and onboard unlimited users.

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Capabilities Of TeleCMI Virtual Contact Center Software

Omnichannel Communication

Interact with your customers via multiple channels - voice, text, and video meetings. Streamline and access all those conversations instantly for faster query resolution.

CRM Integration

Integrate TeleCMI into CRMs like Zoho, Salesforce, and Pipedrive or your own custom CRM and helpdesk tools. Empowers agents to offer quick and personalized support to customers.

Call Records & Transcription

Record all inbound and outbound calls automatically and view or listen to them using speech-to-text features. Helps contact center managers monitor agent and customer conversations.

Frictionless Call Management

Easily access TeleCMI’s auto attendant, IVR, Click2Call, call flow designer, business hours, voicemail, call transfer, barging, masking, and custom Caller ID features.

AI Call Distribution

Automatically attend and route incoming calls using multi-level IVR, sticky agent, ring teams, shift-based, and skill-based routing features.

Centralized Agent Management

Allows supervisors to monitor, add, modify, or delete agents and track all call analytics in one dashboard.

Managing Call Center Is More Easier When You Choose TeleCMI Contact Center Software

Easily expand your call center workforce from 1 to 1000+ agents through our hassle-free user onboarding process right from the TeleCMI dashboard.

Our secure platform and VoIP technology ensure all your calls and conversations are fully encrypted using cutting-edge technologies and modern cloud infrastructure.

Monitor key performance indicators like the number of calls attended, missed, active calls, and including call history using accurate call analytics reports with our cloud contact center solution.

Get a local presence and sound professional by getting toll-free or virtual phone numbers for 57+ countries. Easily add and assign numbers to agents when required within the dashboard.

Allows your agents to connect with customers by working from anywhere: on-site, home office, or field using an app. This enables hybrid and remote working.

Benefits of Our Cloud Contact Center Solutions For Your Business

Reduced Workload

Minimize inbound traffic by 60% through our call center automation software.

Improved Customer Satisfaction

Deliver delightful customer experience by solving queries and increasing FCR.

Stress-free Agent Monitoring

Allows contact center managers to check agent status and performance.

One-Click Deployment

No hardware setup required, implement your cloud contact center in minutes.

Testimonials From Our Satisfied Customers

“The best product and team”

The product is too good and it does what it promises. The team is very accessible and accommodative of all our requests. Great feature, good call quality.

Chethan K.

CEO

“TeleCMI best service and support. Best software”

Even they solve all queries during trial period also. and after buy, also they give quick and perfect support. Service working very very superb. In such cost you will not find such Internet Telephone Service.

Yash E.

Software Developer

“Best business phone system provider”

Their features are the best and their support team is very responsive at all the times.

Vijay Anand A.

Senior Administrator

“Excellent VoIP application”

Excellent VoIP Application. Life has become Easy.

Ashutosh P.

Customer Relations Manager

“My first tele calling software, should say best”

One of the best is their responsive customer support. Their team is dedicated to solving all support related queries and technical glitches. An excellent demo was given to me before I purchased this software for my company, with no doubts remaining to clear.

Karthik R.

Director

Frequently Asked Questions In Contact Center Software

A contact center software is a unified communication platform that helps businesses and their agents engage customers through various channels such as calls, social media, audio, video, chats, etc.

Businesses can utilize cloud contact center software for instant customer engagement and enhanced experience. It can be deployed quickly and is cost-effective, reliable, secure, and promotes a remote-friendly environment.

At TeleCMI, we have three different pricing plans. The basic plan with Rs. 1,259 user/month, the premium plan with Rs. 1,574 user/month, and the enterprise plan with Rs. 1,679 user/month.

TeleCMI offers the following features:

Skill-Based Routing

Agent Performance Analysis

Live Call Feeds

Call Barging

Call Whispering

Call Volume Analysis

Call Monitoring

Web APP

Call Queuing

Cloud contact center is said to be adopted by most leading industries to streamline their work operations and communication strategy. As the internet is already here, we can expect it to empower the future world of conversations with modernized features.

AI-enabled Contact Center CX Software

#1 Cloud-based Contact Center Solution For Business

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