Administration & Configuration
Manage users, roles, and workflows effortlessly with centralized control and flexible configurations.
Admin Interface
Manage communication workflows effortlessly with a user-friendly dashboard that requires no IT expertise.
Drag & Drop Interface
Design advanced call flows and routing strategies visually by simply dragging elements with no coding required.
Custom Filters
Cut through communication noiseby creating personalized views that show exactly the data you need when you need it.
Permission-Based
Access Controls
Protect sensitive communications while giving teams the exact access.
Active Failover
Ensure uninterrupted communication with intelligent failover that reroutes calls instantly during system issues.
Disaster Recovery
Sleep soundly knowing your entire communication infrastructure can be restored instantly from secure backups with zero data loss.
RESTful APIs
Enable 1-click integration withyour tools using secure RESTful APIs, connecting TeleCMI across your software ecosystem.
Open APIs
Design the communication solution your business demands with flexible APIs tailored to your unique workflows and goals.
Advanced API
Unlock enterprise-grade capabilities with advanced APIs for complex integrations and custom app development.
AI Features
Power smarter conversations with real-time voice AI, agent assistance, and customer behavior intelligence.
AI Voice Agent
Automate initial conversations with AI virtual agents that handle FAQs, capture intent, and qualify leads 24/7.
AI-Driven Call Routing
Use real-time insights and past interactions to route customers to the most relevant agent or department instantly.
Call Tagging
AI automatically tags calls based on topic, sentiment, or outcome, enabling faster follow-ups and smarter analytics.
AI Assist
Deliver real-time suggestions,scripts, and prompts to agents to enhance accuracy, consistency,and customer outcomes.
Live call monitoring
Enable supervisors to monitor livecalls, track performance, and ensure adherence without disruption.
AI Coaching
Provide real-time coaching tipsbased on ongoing conversation context, helping agents improve responses instantly.
Sentiment Analysis
Analyze tone, pace, and keywords to detect customer sentiment live, enabling timely intervention and better service quality.
Automated Call Summary
Generate clear AI-powered summaries instantly, capturing key points, action items, and context for future engagement.
Call Transcription
Produce precise searchable transcripts to support compliance, quality audits, agent training, and knowledge sharing.
Agent Performance
Analytics
Evaluate every call with AI to surface performance trends, coaching opportunities.
Analytics & Reporting
Turn calls into insights. Track KPIs, agent performance, and communication trends across teams.
Activity logs with
heatmaps
Visualize peak activity and agent performance using color-coded heatmaps.
Agent Performance
Tracking
Monitor agent metrics for call handling, resolution, and customer satisfaction.
Real time Analytics
and Dashboards
Access live data through dashboards updating instantly for quick decisions.
Audit Trail
Maintain complete records of all system changes and user actions for compliance and security.
Customizable Reports
Generate tailored reports filtered by time, agent, department, or metrics that matter to your business.
Business Analytics APIs
Extract communication data programmatically to integrate with your existing business intelligence and reporting tools.
Live Monitoring
Watch real-time call activity, agent status, and queue performance from a unified monitoring dashboard.
Real-Time Modifications
Update routing rules, agent priorities, and system configurations instantly without disrupting ongoing operations.
Prebuilt Reports
Access ready-made report templates covering common metrics like call volume, response times, and efficiency.
Automation & Intelligence
Automate repetitive tasks and optimize response times with intelligent workflows and decision-making tools.
Agent Priorities
Assign priority levels to agents ensuring VIP customers always connect with your top performers.
Automatic Call Logging
Capture every call detail automatically with zero manual effort for complete interaction tracking.
Automated Call Distribution
Intelligently distribute incoming calls across available agents using advanced algorithms for optimal efficiency.
IVR
Guide callers through smart menu options to connect them instantly with the right department.
Multi-level Auto Attendant
Simplify complex call flows with layered IVR menus that guide callers efficiently to the right destination.
SLA Management
Track and maintain service level agreements across all communication channels with automated monitoring.
Queue Callback
Enable customers to hold their queue position and receive automated callbacks once an agent becomes available.
Call Management & Routing
Direct every call with precision using advanced IVRs, skill-based routing, and dynamic call flows.
Call Barging
Instantly join live customer calls to support agents and resolve complex issues in real-time.
Call Conferencing
Unite teams and customers in seamless multi-party calls for collaborative problem-solving and decision-making.
Call Forwarding
Automatically redirect calls to available team members ensuring zero missed opportunities and continuous coverage.
Call Monitoring
Listen to live conversations discreetly to ensure quality standards and provide real-time coaching.
Call Controls
Master every conversation with intuitive controls that enable professional call handling and seamless transitions.
Call Recording
Capture and store conversations securely for quality assurance, training, and compliance documentation purposes.
Call Timeline
Track the complete call journey from initiation to resolution with detailed timestamps and interaction history.
Call Queuing
Manage high call volumes efficiently by organizing incoming calls based on priority and agent availability.
Call Whispering
Coach agents privately during live calls without interrupting the customer conversation or experience.
Click to Call
Initiate business calls instantly with 1 click directly from your CRM or dashboard interface.
Call Transfers
Smoothly hand off customers to specialists with context and conversation history for personalized service.
Parallel Calls
Handle multiple customer conversations simultaneously without compromising quality or missing important calls.
Concurrent Calls
Scale your communication capacity infinitely to meet peak demand without infrastructure limitations or constraints.
Callback
Automatically reconnect with missed callers to improve customer satisfaction & capture every business opportunity.
Forward-to-Phone
Route calls seamlessly to mobile or landline numbers, ensuring constant accessibility for remote teams.
Ring Groups
Distribute incoming calls across team members efficiently to balance workload and reduce response times.
Fallbacks
Ensure zero missed calls with intelligent backup routing when primary agents are unavailable.
Sticky Agent
Reconnect customers with their previous agent automatically for consistent service and relationship building.
Intelligent Routing
Direct calls using AI-powered logic that considers agent skills, availability, and customer history.
Skill-Based Routing
Match customers with the most qualified agents based on expertise for faster resolutions.
Time Based Routing
Automatically adjust call routing based on business hours, holidays, and scheduled availability patterns.
Priority Routing
Fast-track VIP customers and urgent calls to ensure high-value relationships receive immediate attention.
Integrations
Bring everything together. Connect your favorite CRMs and tools to simplify your workflows.
CRM Integrations
Connect with 170+ business tools instantly to unify customer data and streamline workflows.
Advanced API
Build custom integrations and automations with robust APIs that adapt to your unique business requirements.
Chrome Extensions
Access TeleCMI calling features directly from your browser for seamless click-to-call functionality anywhere.
API & Webhooks
Create powerful automated workflows with real-time data synchronization between TeleCMI and your systems.
Messaging
Reach customers where they are with business-ready SMS, WhatsApp, and instant messaging tools.
In-App Messaging
Secure, instant messaging for organized internal and external communication within your platform.
.png)
Messaging (SMS)
Engage customers instantly through SMS and deliver significantly higher open rates on their most-checked device.
Whatsapp Messaging
Engage with 2+ billion users on their preferred platform with professional business communication.
Numbers
Expand your reach with toll-free, local, and global numbers for every business need.
Local Numbers
Establish regional presence with area-specific numbers customers recognize and trust for stronger local connections.
Toll Free Number
Drive more inbound calls by removing cost barriers and showcasing a trusted, professional image.
Virtual Phone Numbers
Launch professional business communications instantly without physical phone lines, contracts, or expensive hardware investments.
International Numbers
Expand into 85+ countries overnight with local phone numbers that make your business appear native to any market.
Security & Reliability
MBuilt for business-grade security. Ensure encrypted, compliant, and always-on communications.
Data Encryption
Protect all communication data with military-grade encryption, ensuring complete privacy and security compliance.
Number Masking
Hide personal phone numbers during calls, protecting both agent and customer privacy automatically
99.99% Uptime
Enterprise-grade infrastructure ensures your communication system stays online when your business needs it most.
Blocklist Numbers
Automatically block spam, robocalls, and unwanted numbers to maintain call quality and agent productivity.
TLS Encryption /SRTP Secure Voice
Secure voice calls with TLS and SRTP encryption to prevent unauthorized access.
HIPPA,GDPR & COPPA Compliance
Ensure HIPAA, GDPR, and COPPA compliance with built-in data protection features.
Team Collaboration & Management
Unify team efforts with streamlined calling, role controls, andin-app communication features
Desktop Notifications
Receive instant alerts for calls, messages, and updates directly on your desktop for immediate response.
Screen Pops
Automatically display customer information and interaction history when calls arrive for personalized service.
Team availability status
View real-time team member availability to optimize call routing and workload distribution effectively.
Shared Inbox Messaging
Collaborate on customer messages using shared inboxes for consistent, coordinated communication.
Call Commenting & Assignment
Add contextual notes to calls and assign follow-up tasks to team members for accountability.
Text to Speech
Convert text into natural-sounding voice announcements for better accessibility and professional communication.
Custom properties
and notes
Track customer details and interactions using customizable fields and detailed notes.
No data found
We couldn't find any features matching
Try adjusting your search or browse all integrations.
