IVR + WhatsApp

Convert More Leads with IVR + WhatsApp Automation

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Route calls instantly, answer WhatsApp chats 24/7, and close more deals without expanding your support team

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IVR Service
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TeleCMI is Trusted By 2500+ Global Brands

Why Leading Teams Rely on TeleCMI’s IVR Platform

Unify voice and chat flows to reduce wait times and resolve queries efficiently

Modern IVR Service

Engage customers instantly on WhatsApp to improve responsiveness and reduce missed queries.

Build and modify IVR flows to match team structures without developer dependency.

Ensure uninterrupted customer communication with a stable and highly reliable platform.

Capture user input in real time to optimize workflows and improve decision-making.

Route high-intent leads to the right teams, automate follow-ups, and reduce delays in closing deals.

Reduce hold time through automated routing, enhancing customer satisfaction and loyalty

Integrate with 170+ CRMs & Business Tools

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Launch Your Business IVR in Minutes

Configure, connect, and start engaging customers all from one unified dashboard

Upload or record a custom welcome message that reflects your brand’s voice.

Add users, group them by department, and define how calls and chats get routed.

Use TeleCMI’s intuitive drag-and-drop IVR builder to design how each call is routed based on user input.

Set smart rules for business hours, fallback handling, and multi-level menus from a single dashboard.

Test your end-to-end workflow, go live in minutes, and monitor every touchpoint in real-time.
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Business Benefits of Using TeleCMI’s IVR

Built for modern operations, our IVR helps reduce response time, track
performance, and enhance customer satisfaction

Real-Time Call Analytics

Get visibility into volumes, wait times, and team performance to drive smarter decisions.

Actionable Data and Insights

Track behavior, call patterns, and drop-offs to optimize your call flow continuously.

Better Customer Experience

Connect callers faster, reduce friction, and ensure every interaction feels effortless.

Higher Customer Satisfaction

Automate routine calls and personalize responses to increase resolution speed and delight.

Quick, No-Code Setup

Launch your IVR setup in minutes with zero coding, IT teams, or downtime required.

Lower Costs, Less Effort

Cut call handling time, reduce agent load, and scale operations without added overhead.

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Streamline Inbound & Outbound Calls with Smart IVR Routing

Route incoming calls to the right teams and send automated outbound updates, all from one intuitive dashboard

Inbound Calls
Inbound Calls

Automatically route each caller to the right department, reduce waiting times, and offer a consistent support experience. Set up multi-level menus, personalize greetings, and ensure customers reach the right place every time, without human intervention or added effort

Outbound Calls
Outbound Calls

Send automated voice calls for promotions, reminders, or updates without live agents. Schedule campaigns, customize messages, and monitor delivery performance, all from a single dashboard that streamlines communication and improves customer reach across geographies and time zones.

Advance analysis
onecom IVR

One Unified Workspace for
Customers and Agents with
Connle

Connle unifies agent and customer interactions on a single interface -enabling seamless communication across calls, messages, and workflows. Support internal chats with team members and engage customers via WhatsApp, all without switching tools. Centralize conversations, reduce delays, and empower faster support.

Tailored Communication Service for Every Industry

Scalable IVR solutions that adapt to the needs of fast-moving industries and modern customer expectations

BFSI
BFSI
BFSI

Customizable and secure IVR to handle financial customers and data.

Call Centers & IT Services
Call Centers & IT Services
Call Centers & IT Services

Experience end-to-end call management and responsive services with TeleCMI.

Education
Education
Education

Handle your admission and other customer processes hassle-free with our Whatsapp IVR.

Healthcare
Healthcare
Healthcare

Handle your healthcare customer queries in minutes with our flawless system.

Retail & E-Commerce
Retail & E-Commerce
Retail & E-Commerce

Engaging your e-commerce customers is now painless with our flexible IVR offering.

Marketing & Advertising
Marketing & Advertising
Marketing & Advertising

Our fully-optimized IVR allows your business to connect with customers 24/7.

Travel/Hospitality
Travel/Hospitality
Travel/Hospitality

We help you to streamline the work operations with our feature-packed IVR.

Logistics
Logistics
Logistics

Track and monitor your goods & assets lively and communicate effortlessly.

Power Smarter Conversations with IVR + WhatsApp

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Unified Inbound & Outbound Support in One Flow

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24/7 Availability Across Calls and Chats

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Centralized Dashboard to Manage Voice & WhatsApp

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30-Min Setup with No Developer Dependency

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Frequently Asked Questions

IVR CALL FAQ

An Interactive Voice Response (IVR) allows callers to interact with your phone system through voice or keypad inputs, helping route calls automatically without live agents.

It refers to a two-way exchange between your business and customers on WhatsApp, typically through the WhatsApp Business API, enabling real-time support, updates, or automated replies.

Yes. IVR automates common tasks like routing, FAQs, and basic queries—so agents can focus on complex issues that need human support.

Absolutely. TeleCMI’s IVR supports multilingual call flows to serve customers in their preferred language.

IVR intelligently directs callers to specific teams, departments, or agents based on their input, ensuring faster resolution and minimal wait time.

With TeleCMI, setting up a fully functional IVR system typically takes less than 30 minutes—no technical expertise needed.