TeleCMI is Trusted By 2500+ Global Brands

Strategic Features That Power Every Conversation

Support, scale, and optimize calls anytime with real-time automation and data-driven control

Multi-Level IVR

Guide callers to the right department faster with smart,
nested IVR flows.

Call Queue Management

Manage high-volume traffic with dynamic, intent-aware call queue prioritization.

Caller ID

Leverage AI to display caller data and predict needs
before connecting.

Real-Time Call Monitoring

Listen to calls in real-time to improve coaching, quality, and team performance.

Call Barging

Step into live calls intelligently when the system flags urgency or complexity.

Call Whispering

Coach agents live during complex calls without disrupting
the customer.

Call Recording

Log every conversation for auditing, compliance, and support quality assurance.

Analytics & Reporting

Spot patterns, optimize scripts, and improve outcomes using intelligent dashboards.

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Integrate with 170+ CRMs & Business Tools

Start Your Intelligent IVR Journey Now

Deploy custom IVR workflows without code, delays, or dependency on IT teams

Welcome customers with a custom audio that aligns with your brand voice.

Create user profiles and assign roles across departments or support teams.

Organize your agents into logical teams for accurate call routing.

Drag, drop, and design a conversational path that suits your support structure.

Route calls using time-based rules, caller input, or AI-triggered conditions.

Test your IVR flow and launch instantly from a unified dashboard.
Advance analysis

Modern IVR System for Inbound & Outbound Customer Calls

Unify customer support and engagement across all directions with intelligent, automated voice workflows.

Inbound Calls
Inbound Calls

Automatically identify caller needs and route them to the right team or self-service option. Reduce wait times, minimize agent load, and resolve queries on the first attempt; perfect for high-volume support environments

Outbound Calls
Outbound Calls

Deliver time-sensitive updates, alerts, and campaign messages through automated outbound voice calls. Scale outreach effortlessly, personalize interactions, and reduce manual workloads with powerful AI-driven call flows.

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Purpose-Driven IVR Across Key Industries

Industry-grade IVR support that transforms calls into smarter business conversations

BFSI
BFSI
BFSI

Deliver secure, automated interactions that ensure compliance and faster financial service support.

Call Centers & IT Services
Call Centers & IT Services
Call Centers & IT Services

Maximize agent productivity and handle high call volumes with intelligent IVR routing.

Education
Education
Education

Automate enrollment queries and student interactions with simple, voice-driven workflows.

Healthcare
Healthcare
Healthcare

Manage appointment bookings, lab reports, and prescription queries with HIPAA-compliances.

Retail & E-Commerce
Retail & E-Commerce
Retail & E-Commerce

Support order tracking, returns, and promotional calls using flexible, customer-first IVR tools.

Marketing & Advertising
Marketing & Advertising
Marketing & Advertising

Drive lead capture, campaign feedback, and CTA tracking via automated voice outreach.

Travel/Hospitality
Travel/Hospitality
Travel/Hospitality

Automate booking confirmations, cancellations, and itinerary updates without human intervention.

Logistics
Logistics
Logistics

Automate dispatch alerts, delivery status updates, and partner check-ins with zero delays.

Build IVR Systems That Drive Results

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24/7 Routing to reduce wait times

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Unlimited Call Recording with easy access

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500+ Metrics to track and improve every call

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Scales Effortlessly for high call volumes

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Frequently Asked Questions In IVR System

IVR CALL FAQ

An IVR (Interactive Voice Response) system allows callers to interact with your business via voice or keypad inputs, enabling self-service, call routing, and automation without live agents.

IVR is widely used across BFSI, healthcare, education, logistics, e-commerce, hospitality, and contact centers for scalable, 24/7 customer interaction management.

Yes. TeleCMI supports multilingual IVR flows to serve global and regional audiences more effectively.

It reduces wait times, routes calls intelligently, automates routine queries, and improves first-call resolution, leading to better customer satisfaction and lower operational costs.

Look for AI integration, multi-level call flows, real-time analytics, omnichannel support, call recording, whispering, and easy CRM integrations.

Highly customizable, TeleCMI lets you design call flows, greetings, logic paths, and routing rules with a simple drag-and-drop interface.